Frequently Asked Questions
Check out questions frequently asked by our clients
What is The Treasure Collective?
The Treasure Collective (TTC) is Singapore’s first peer-to-peer fashion rental platform and managed-wardrobe solutions provider. Its platform provides a subscription-based & ad-hoc leasing of fashionable clothing and accessories from its members’ wardrobes and offers a sustainable and space-saving fashion lifestyle – not just for evening or special occasion-wear but also for daily choices.
Our Collective is made up of individuals who are confident, assertive, aspirational and yet practical at the same time. They understand the value of sharing their love for fashion within a like-minded community who are also bonded by a common belief that ‘less can actually be more.
Our members can rent through our platform, consign designer pieces from their wardrobe for extra rental income, or do both!
How do I create an account?
You can create an account easily on our website, with some basic details. Given the high value of our consigned items and for insurance purposes, we do require IDs for verification and security, hence your NRIC (driver’s licence not accepted) is needed to be uploaded upon account creation. Once your account is created, you can browse and rent from our platform immediately!
Do you have a physical store that I can visit?
While we are primarily a digital platform with no retail presence, we are pleased share that our showroom for clients to drop by for fitting appointments is now open and located at 16 Mohamed Sultan Road, #03-02, Singapore 238965. Members who are interested to consign their wardrobes to us may also schedule an appointment for assessment.
What are your operational hours?
Our operational hours are 11am to 7pm on Mondays to Fridays and 11am to 1pm on Saturdays. Our office is closed on Sundays, public holidays and certain extended periods (please follow us on Instagram for updates on such closures). Our showroom visits are by appointment only.
Do you have a contact number?
We can be reached primarily through our general email email@example.com or via our dedicated line +65 6219 3219. We respond within 48 hours upon receipt of your enquiry.
Do you do sale of items through your platform?
We believe that good things are meant to be shared. Hence our model as a full-rental platform and we do not currently offer the sale of pre-owned items on our platform in order to promote the idea of greater sustainability.
How do I know the items on your website are authentic?
At The Treasure Collective, authenticity, integrity and intellectual property protection are integral to our corporate values. Every item listed on our platform has been properly assessed by our in-house experts. We do not rent out nor accept consignment of non-authentic items.
What types of items can I rent?
You can rent clothing pieces from a wide range of luxury and contemporary designer brands, as well as handbags and accessories (launching in 2H 2019) to complete your look. We offer both a subscription model (Club Infinity from SGD399/month or Club Trinity at just SGD149/month) as well as per-event rental.
What is Club Infinity or Club Infinity Flex?
Club Infinity is our unlimited rotational subscription rental offering for members. For a fixed monthly subscription of SGD399 (Club Infinity) or SGD449 (Club Infinity Flex), you will be able to access and select 5 luxury designer items at any one time from our catalogue and have your Fab 5 be delivered to you the next day*. Look your best in your new pieces and when you are ready to select the next batch, simply initiate a returns collection through our website for a complimentary pick-up*. Once the 5 returned items have been satisfactorily assessed, you will be notified and will be able to pick your next Fab 5.
Club Infinity Flex members will have the added benefit of enjoying a one-for-one swop with no wait time in between for the returned order to be inspected before they can select their next Fab 5.
*for orders placed by 4pm and by Friday. No delivery/collection on Sundays and public holidays
What do you mean by unlimited rotation for Club Infinity or Club Infinity Flex?
Both Club Infinity and Club Infinity Flex members enjoy unlimited rotations a month, no brand exclusions. At just SGD399/month, Club Infinity members will enjoy renting up to 15 luxury pieces each month. With a combined average retail value estimated at SGD12,000 a month for the 15 pieces, the per-piece rental cost works out to be just SGD26/piece.
Club Infinity Flex members pay just SGD449/month to enjoy the added benefit of one-for-one swop, resulting in no-wait time in between orders. Once you are done with the current Fab 5, simply initiate a return and you will immediately be able to place your new order. Your new Fab 5 will be delivered to you next working day* and the current Fab Pack will be collected at the same time. Through this model, Club Infinity Flex members can rent up to 20 pieces each month and with a combined average retail value estimated at SGD16,000 a month for the 20 pieces, the per-piece rental cost works out to be just SGD22/piece. As a Club Infinity Flex member, you maximise your flat monthly fee by getting more pieces and we save the environment with less carbon footprint through a combined delivery/collection, it’s a win-win for both!
*for orders placed by 4pm and by Friday. No delivery/collection on Sundays and public holidays
What is Club Trinity?
Club Trinity is our highly affordable fixed rotation subscription rental model for members who are new to the concept of fashion rental or just require some luxury pieces for certain events (think birthday celebrations, night-out with gal pals!). For a fixed monthly subscription of SGD149 (first month at just SGD99), you will be able to access and select 3 luxury designer items each month from our catalogue and have your Fab Pack delivered to you the next day*. Look your best in your 3 fab pieces and when you are done with the 3 pieces, simply initiate a returns collection through our website for a complimentary pick-up*. Once the 3 returned items have been satisfactorily assessed, you will be notified and will be able to pick your next Fab 3 in the following month.
*for orders placed by 4pm and by Friday. No delivery/collection on Sundays and public holidays
If I just want to rent an outfit for a particular event, can I do so?
Yes, we do offer rental of items on a per piece basis from a separate catalogue accessible here. Rental rates indicated are applicable for 4 days or 8 days at any one time.
Can I try on a clothing item or have it altered?
Members are welcome to make an appointment to try on interested pieces at our style-suite which is located at 16 Mohamed Sultan Road. We also include a fit guide for each item on our website and we encourage members to peruse them before making a decision.
Alteration is not permissible to most pieces but the temporary alteration of length may be possible for certain maxi-length dress/evening gowns. The alteration fee for such permissible pieces will be borne solely by the renter.
How do I rent an item and for how long can I keep it?
Members who rent by Per-Event will need to schedule a returns collection by the end of their rental period (4 days or 8 days) or additional rental rates will automatically apply in such instance. Subscription club members can hold onto their current Fab pack for up to 30 days before they schedule a return.
Once the member’s items have been picked up, they will be sent back to our office the following day and we will require 1 day to process and inspect the returned items. For Club Infinity members, once the items have been satisfactorily assessed, they will be notified immediately and can select their next Fab 5 for delivery.
Club Infinity Flex members will have the added benefit of not having to wait before they can pick their next Fab 5. Upon initiating a return, they will be able to immediately pick their next Fab 5 and have the new pieces sent to them the next day* and our team will also collect the current Fab pack at the same time. You maximise your flat monthly fee by getting more pieces and we save the environment with less carbon footprint through a combined delivery/collection, it’s a win-win for both!
What if the item I want is not available?
If a particular item that you fancy is indicated as unavailable, you may simply add the item to “My Waitlist’’. Once the item is returned and cleaned, you will be notified immediately via email of its availability!
What if the item doesn’t fit? Can I return it?
We understand that this is an important area of concern. Hence, we provide a sizing assessment and also attach a fit guide for each item listed on our platform. However, in the unfortunate event that a particular piece does not fit, we regret to inform that we are unable to do a one-for-one exchange. You can schedule a returns collection when you are ready to return all 5 items.
What conditions are the items in?
As Singapore’s first peer-to-peer luxury fashion rental platform, we bring together consignors with beautiful fashion pieces and renters who love fashion. A growing number of our consigned inventory are new with tags but most of our listed items are pre-loved. Some items might have been altered by our consignors and we indicate clearly such altered pieces in our product listing.
We take great pride in respecting every item with the same level of care and love as if they are our own and we do not list items that have obvious defects nor stains but some items, however, might come to us with very minor unnoticeable defects or stains that we accessed to still be acceptable. Such items will be indicated in the product listing details.
If I like certain items from your website, can I purchase them?
We believe that good things are meant to be shared and items listed on our rental platform are unfortunately not for sale. We might, however, from time to time organise sale events or collaborate with brand owners to promote their items for sale.
How do I cancel my Club subscription?
We believe in empowering our members with value and flexibility and hence, we don’t tie you down with lengthy contracts or minimum lock-in periods. In the unfortunate event that you would need to cancel your subscription, you can do so anytime but we are unable to process any pro-rated refunds
How do I get my items listed?
If you would like to consign your designer label items, please contact us to schedule an initial assessment appointment. Prospective consignors need to have a minimum of 30 pieces available for our assessment appointment. Any items accepted by TTC will be consigned on a three-month basis and will be professionally photographed and managed by us.
How much do I get paid for listing my clothes and accessories?
Payout for each item will depend on the brand and its estimated retail value, the item’s condition and its seasonality (current vs past season). Our Managed Wardrobe Solutions’ Guide is available here for your reference and the full payout and consignment process will be shared during the assessment appointment.
How long can I consign my clothes and accessories for?
Every item is consigned on a three-month basis and item renewal is subject to the mutual agreement between our Consignor and TTC.
When do I get paid?
You will be paid at the end of the three-month consignment period.
How do I pay for the rental fee or my monthly Club Infinity subscription?
All payments to TTC is done through Stripe, a renowned global payment gateway that is also regulated by the Monetary Authority of Singapore.
How do you ensure the data security of my credit/debit card details that I store with TTC?
All personal information provided on our website is digitally encrypted and securely stored. Your credit card details are securely maintained by Stripe and not stored on our server.
What if my clothes and accessories get damaged during the consignment period?
All items consigned and stored within TTC’s premises are insured against fire, lightning and burglary at their reported value as ascertained by the estimated retail value charts. In the unlikely event of such incidents, our Consignors will be compensated for their loss and distress accordingly to the mutually agreed value during the assessment period.
How will I be compensated for my damaged/lost items?
In the event of major/total damage or loss by a renter of your item, TTC will undertake a fair value compensation to our provider for this distress based on a prepared liability chart. Full details of this will be shared upon the initial assessment meeting and your approval will be required prior to TTC’s acceptance of the consignment.
What happens if I damage, stain or lose an item?
Every time you place an order, an nominal mandatory insurance fee is levied for both subscription plan check-outs as well as ad-hoc rentals. This insurance fee (SGD8 each time for Club members or 5% of rental fee for Per-Event rentals) is there for an ease of mind for our renters. The nominal fee covers each renter up to SGD100 in additional specialised cleaning or repair costs for mishaps to that specific order.
In the event that any of the item gets stained, torn or damaged while with you, please contact us via email immediately and DO NOT attempt to clean or repair the item on your own. We appreciate your kind gesture but we have partnered up with leading laundromat For The Love of Laundry to help us with our dry-cleaning and laundry needs, so let’s leave the cleaning to the professionals. However, if an item is deemed to be beyond repair/cleaned or is lost while under your care, the renter is liable for replacement costs to TTC which is set at 100% of the indicated estimated retail value on our website. Such costs must be paid to TTC within 7 working days upon your receipt of our letter of demand (to be sent electronically and via registered mail).
Why am I being charged insurance for every order? What does it cover?
Every Club order is subject to a SGD8 insurance fee (applies across Club Trinity & Club Infinity) that covers our member up to SGD100 for the rented item/s for that specific order. This SGD100 covers any additional specialised cleaning and repair costs that may be needed to salvage the item/s.
For Per-Event rental, a 5% insurance fee on the rental price is levied per item and covers you up to 5X of the insurance amount paid for any additional specialised cleaning and repair costs that may be needed to salvage the item/s.
However, in the event of a major/total damage or loss, we regret to inform that you will be liable for replacement cost which is set at 100% of the indicated estimated retail value of the item/s on our website. Such costs must be paid to TTC within 7 working days upon your receipt of our letter of demand (to be sent electronically and via registered mail).
At TTC, we understand how precious your time is and nothing ruins an experience more than late delivery or worse yet, non-delivery! When we first embarked on our journey, we were unwavering in our search for the right partner to work with us and manage our delivery and pick-up requirements.
We are delighted to have found the right one in For The Love of Laundry to assist us with all delivery requirements, and rightly so. Not only are they the best and most eco-conscious dry-cleaning specialist in Singapore, they are equipped with their own fleet of vans and have a dedicated team of experienced drivers covering all districts in Singapore. With daily delivery schedules as well as evening deliveries (to most parts of Singapore), we are confident that our members will never have to face the fear of spending time by the door, only for the coveted package to never arrive.
There is no cost to our members for standard delivery/pick-up (within 2 days) on all orders but if you need your gorgeous item/s in a hurry, express next-day service* is also available at a nominal top up. We regret to inform that there will be no delivery/pick up on Sundays nor public holidays. Our delivery schedule is indicated here for your easy reference:
*orders must be placed by 4pm and no later than Friday. There will be no delivery on Sundays and public holidays.
How will the rental items be delivered to me?
We are delighted to have joined forces with For The Love of Laundry to assist us with all delivery requirements, and rightly so. Not only are they the best and most eco-conscious dry-cleaning specialist in Singapore, they are equipped with their own fleet of vans and have a dedicated team of experienced drivers covering all districts in Singapore; with daily delivery schedules as well as evening deliveries (to most parts of Singapore).
As a standard, any order/collections request initiated before 4pm and by Friday will be delivered the next TTC working day (excluding Sunday and public holidays).
There is no cost to our members for standard delivery/pick-up (within 2 days) on all orders but if you need your gorgeous item/s in a hurry, express next-day service* is also available at a nominal top up. We regret to inform that there will be no delivery/pick up on Sundays nor public holidays.
Do I need to return the rental items myself?
Once you are ready to return the items and have initiated the request on the website before 4pm on a weekday, we will be collecting the items from you the next day (no collection on Sundays and public holidays).
If the collection request is initiated after 4pm (and by Friday), the collection will be 2 working days after. Upon collection, we require one working day to assess the returned items. For Club Infinity members, once all items are satisfactorily assessed, you will be notified immediately through email and can proceed to choose your next batch of Fab 5.
Can I arrange for delivery based on my preferred schedule?
Due to the foreseeable large numbers of daily collections/delivery to be scheduled each day, we will not be able to accommodate every member’s request for specific pick up dates in order to avoid any delivery/collection error to our members.
We wish to add as well that members who rent by per-wear will need to schedule a collection by the end of their rental period (4 days or 8 days) or additional rental rates will apply in such instance.
Club Infinity members can hold onto their current Fab 5 for up to 30 days before they schedule a return. Once the member’s items have been picked up, they will be sent back to our warehouse the following day and we will require 1 day to process and inspect the returned items. For Club Infinity members, once the items have been satisfactorily assessed, they will be notified immediately and can select their next Fab 5 for delivery.
Do I need to pay for delivery and collection?
There is no charge to you for any standard delivery and collection. For Express Delivery, there will be a nominal fee that will be levied and this is shown at the order page when you check out.
At TTC, we respect every item with the same level of care and love as if they are our own. That’s why we choose to only work with THE best when it comes to partnering others to deliver the best-possible rental experience.
We are excited to share that we have joined forces with For The Love of Laundry, a renowned Singapore laundromat to handle all our laundry and dry-cleaning needs. They are the only Singapore company to clean purely with GreenEarth, a toxin-free technology that is safer for you, your clothes and the environment.
For more information on For The Love of Laundry, please visit their website www.fortheloveoflaundry.com
Who do you use for your laundry and dry cleaning?
Every item is fully laundered after each rental and we have joined forces with Singapore’s most eco-friendly and premium laundromat For The Love of Laundry to handle all our laundry and dry-cleaning needs.
Do I need to pay for laundry or dry cleaning?
All dry-cleaning and laundry costs will be borne by TTC.
Are your items cleaned before they are delivered to me?
Yes, all items are cleaned by our laundry partner For the Love of Laundry.
Why do I need to provide my NRIC during account creation? How do you ensure the safety and integrity of the data that you collect from me?
At TTC, we pride ourselves in having one the most admirable rental collections in Singapore and much of this is possible only through the support of our fellow members who have willingly consigned their beloved items for the mutual benefit of our renters. Due to the high value of our rental items, identity verification and security is an important aspect of our operational process.
For the benefit of both our consignors and renters, every member will be required to provide a scanned image of their NRIC only (driver’s licence not accepted) during the account creation stage. This allows us to verify that the account user matches the identity indicated in the NRIC. Once the identity verification is performed by TTC, your personal data will be securely encrypted and locked. Your NRIC number and other sensitive personal information will not be shared with any third party organisations, except for your address and contact number needed for the purpose of delivery/collection, to which, our users will need to provide their consent for us to share such information during the account creation process as well.